Negotiation skills: Negotiate and resolve conflict

Macquarie places negotiation within conflict resolution at work. Theory leads into practice, with attention to the agreement’s content, the process and the relationship. Later sections consider culture and multiple parties, giving the course a wider scope than a single transaction.

What you will learn

• Compare explanations of conflict and routes toward resolution.
• Distinguish content, process and relationship questions.
• Recognize complications in cross-cultural and multi-party negotiation.

Who this suits

Beginners interested in workplace negotiation and conflict resolution.

Before you enroll

The provider leaves prerequisites unspecified. Role-play and reflection will matter alongside the theory, particularly where a relationship continues after one agreement.

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Put it into practice

Map a fictional three-party workplace conflict. Identify one content issue, one process issue and one relationship issue before proposing a meeting structure.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

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