Negotiation Skills and Effective Communication

Tecnológico de Monterrey connects negotiation structure with communication. Interests and stated positions receive separate attention before conflict resolution. The intermediate course is useful for learners who want to understand how a conversation’s framing affects possible agreements.

What you will learn

• Describe the structure of a negotiation.
• Distinguish an interest from a stated position.
• Use communication to investigate and address a conflict.

Who this suits

Intermediate learners developing negotiation and communication skills.

Before you enroll

Detailed prerequisites are not listed. Communication techniques need practice with feedback, and a disagreement may involve constraints that better wording alone cannot resolve.

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Put it into practice

Role-play a fictional scheduling conflict. Rewrite each party’s stated demand as an underlying interest and test whether a different arrangement can satisfy both.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

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