The Manager's Toolkit: A Practical Guide to Managing People at Work

The University of London considers several recurring people-management decisions in one course. Interviewing, performance conversations, rewards and conflict connect everyday actions with wider management judgment. It suits learners who want to compare options for a realistic workplace situation instead of assume one style works for every employee.

What you will learn

• Examine interviewing and management decisions.
• Explore performance and reward approaches.
• Analyze workplace conflict.

Who this suits

Learners interested in the practical responsibilities of managing people at work.

Before you enroll

Apply examples to a fictional or anonymized team. Employment rules, compensation practices and organizational policies vary by location and employer. Check the course context before applying a technique, and seek feedback from people affected by a proposed change.

Coursera offers paid enrollment or subscription access. Check the enrollment screen for assessment and certificate terms, trials and any financial-aid options. Provider access terms can change; review them before paying.

Put it into practice

Design a fictional performance conversation that distinguishes observed behavior, its effect and a question for the employee, avoiding assumptions about personal motivation.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

How YellowCourse describes and checks learning resources.