Operations Management

FIA introduces operations in the context of strategy and the management of services. Lean approaches connect process improvement with the choices an organization makes about performance. It suits learners with related experience who want to connect established operating practices with a more explicit framework for evaluating alternatives.

What you will learn

• Connect operations management with business strategy.
• Examine service-operation choices.
• Apply Lean concepts to process improvement.

Who this suits

Intermediate learners; the provider states that some related experience is required.

Before you enroll

Check the assumptions behind each calculation and distinguish a simplified classroom example from a working operation. Improvements can move a bottleneck elsewhere or introduce a new constraint. Use sample information for exercises, document units and compare alternatives before applying a decision to staffing, inventory or service commitments.

Coursera offers paid enrollment or subscription access. Check the enrollment screen for assessment and certificate terms, trials and any financial-aid options. Provider access terms can change; review them before paying.

Put it into practice

Map a fictional service and identify a step that creates delay, then explain how a Lean change could affect quality and capacity as well as time.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

How YellowCourse describes and checks learning resources.