Operations Management

IESE develops an operational view of process performance, waiting and inventory. Queue and flow analysis connect with decisions that affect how resources are used. It suits learners in operational or administrative roles who already know basic process management and want to examine the trade-offs behind a proposed improvement.

What you will learn

• Analyze process performance and resource use.
• Examine queues and flow-management decisions.
• Compare inventory-management approaches.

Who this suits

Intermediate learners in operational or administrative roles with basic process-management and business decision-making knowledge.

Before you enroll

Check the assumptions behind each calculation and distinguish a simplified classroom example from a working operation. Improvements can move a bottleneck elsewhere or introduce a new constraint. Use sample information for exercises, document units and compare alternatives before applying a decision to staffing, inventory or service commitments.

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Put it into practice

Create a fictional demand scenario and compare two staffing choices, recording their likely effect on waiting, utilization and operating constraints.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

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