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West Virginia University — Michael F. Walsh, Ph.D.

Account Management & Sales Force Design

Explore West Virginia’s sales-management course on strategy, sales-force responsibilities, inside and outside sales and organizational buying centers.

PaidMixed10+ hoursEnglishCertificateSales
Go to course

Opens on the provider’s site. Check current access and certificate terms there.

Course overview

West Virginia connects account management with the way a sales function is organized. Strategic planning leads into management responsibilities, inside and outside sales and buying centers. It suits learners who want to understand how a sales role fits the wider organization rather than focus only on the wording of an individual pitch.

What you will learn

  • Relate sales management to strategic planning.
  • Compare inside and outside sales operations.
  • Describe buying centers and personal selling.

Who this suits

Learners exploring account management and sales-force organization; business context helps with the strategic examples.

Before you enroll

Practice with fictional customer information and use only claims you can substantiate. Buying processes, product capabilities and communication rules differ across organizations and markets. A technique should help a customer make an informed decision. Course completion does not guarantee deals, income or a particular sales result.

Coursera offers paid enrollment or subscription access. Check the enrollment screen for assessment and certificate terms, trials and any financial-aid options. Provider access terms can change; review them before paying.

Put it into practice

Map the roles in a fictional buying center and explain what information each participant would need before agreeing to a proposed purchase.

Source and review

This overview is based on the provider's published information, checked on . It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

How YellowCourse describes and checks learning resources.

At a glance

Provider
Coursera
Learning format
Course
Price
Paid
Level
Mixed levels
Study time (approx.)
10+ hours
Language
English
Certificate
Available; check provider terms
Created by
West Virginia University — Michael F. Walsh, Ph.D.
Category
Sales
Page updated
12 Oct 2026