Gen AI Agents: Transform Your Organization

Google Cloud places agents in an organizational setting. Modern agent concepts lead into building approaches and customer-experience scenarios, with strategy addressed afterward. It offers a business-oriented foundation alongside courses that concentrate on programming a particular framework.

What you will learn

• Describe the role of an agent in an organizational workflow.
• Connect a customer-experience problem with an agent use case.
• Identify planning questions before introducing an agent.

Who this suits

Beginners exploring organizational uses of generative AI agents.

Before you enroll

Detailed prerequisites are not listed. Distinguish a demonstration from a validated business result, and check cloud-account requirements for any practical activity.

Coursera offers paid enrollment or subscription access. Check the enrollment screen for assessment and certificate terms, trials and any financial-aid options. Provider access terms can change; review them before paying.

Put it into practice

Map a fictional support workflow and mark one task an agent might assist. Define a review step and a measurable outcome before choosing a tool.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

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