Core 1: Hardware and Network Troubleshooting

IBM develops troubleshooting across client devices and their supporting components. Laptops, storage and networking lead into motherboard, processor and printer problems, followed by a final project. It suits learners who already understand computer systems and want to practice a systematic diagnosis rather than replace components without evidence.

What you will learn

• Investigate laptop and display problems.
• Diagnose storage and network-related faults.
• Review internal components and printer troubleshooting.

Who this suits

Learners with hardware, operating-system, network and storage knowledge, as recommended for this advanced course.

Before you enroll

Check which hardware and certification version the lessons use. Practice on equipment you own or have permission to inspect, following its manufacturer instructions. A course completion certificate is separate from an industry certification exam. Use a disposable lab environment before changing firmware, storage or operating-system settings.

Coursera offers paid enrollment or subscription access. Check the enrollment screen for assessment and certificate terms, trials and any financial-aid options. Provider access terms can change; review them before paying.

Put it into practice

Draft a diagnostic plan for a fictional computer that fails to boot, ordering checks by evidence and reversibility before proposing a replacement.

Source and review

This overview is based on the provider's published information, checked on 12 October 2026. It is an editorial assessment, not a claim that we completed the resource. Time filters are approximate study ranges; projects and exercises can take longer.

View the curriculum and current access options at Coursera.

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